Individual Counselling
Allows deeper exploration and processing of emotions. Ideal for complex topics and gaining insights.
Cancellation Policy
Cancellation policy: In the event that you need to cancel a scheduled appointment, I kindly request a minimum of 24 hours' notice in advance, regardless of the reason for cancellation. You may cancel an appointment by sending a message to my WhatsApp number or telephonically and leaving a cancellation message and not via email as these are not always received. Please follow up with confirmation of cancellation. While a 24-hour notice is required, I encourage you to provide as much advance notice of a cancellation as possible to facilitate smooth business operations. It is important to be aware that medical aid companies do not offer reimbursement for cancelled or unattended sessions. 24-hour Cancellation Policy The 24-hour cancellation policy is necessary to maintain the practice's operational efficiency and viability. Due to the limited number of clients that can be seen each day, a late cancellation creates an unrecoverable loss, as the time slot cannot be reallocated to a client on the waiting list. This policy is not intended to penalise clients; it is crucial for ensuring the practice's sustainable operation, allowing continued provision of services. We understand that unexpected circumstances arise and appreciate your understanding and cooperation in adhering to this policy.
Contact Details
West Coast Psychology Practice, Passerina Road, Sandown, Cape Town, South Africa
+27(0)64 500 5603
info.ilzeoneillgold@gmail.com